Frequently Asked Questions (FAQ)
Do I need a Referral?
You do not need a referral from a physician to be seen at the practice but referrals are more than welcome.
How do I get started?
We have a wonderful team of Psychologists, Psychotherapists, life coaches, Acupuncturists, Chinese Medicine Doctors, and Energy Healers; feel free to click this link here to learn more about each health practitioner. If you are still unsure whom to book with or would like to discuss what kind of help you are looking for, feel free to contact us at 403.615.1120 or fill out this form.
We offer a complimentary 15-minute phone or video consultation where you can speak directly with your preferred therapist.
Do you offer direct billing?
Your extended healthcare provider may render services partially or in full. We provide patients with a detailed invoice of their session, which you can submit to your insurance company for reimbursement. We do not provide direct billing at this time.
Will my insurance/benefits cover your services?
Our service providers are all Registered and have a Registration Number on our invoices. Most all health plans have extended coverage for psychology, counselling services, acupuncture, and other health related services.
Do you offer sliding scale fees?
Michelle McMillan offers a sliding fee.
How do I schedule an appointment?
Book Online
Calling: 403.615.1120
Emailing us: info@alignmentpsychology.com
What are your fees?
Our Fees:
Provisional Registered Psychologist: $220
Registered Psychologist (Individuals & Couples): $230-$350
Graduate Level Psychology Intern- Sliding Fee Scale
Relationship Coaching- Contact for Rates and Packages
Acupuncture: Contact for rates
Chinese Medicine: Contact for rates
Energy Work: Contact for rates
What form of payment do you accept?
We accept payment via credit card and debit. Your therapist or counsellor will discuss payment details with you during your consultation appointment.
How quickly can I get in for therapy or treatment?
Typically, you can be seen as a new client within 1-5 days.
Are my Sessions confidential?
Yes, of course! Therapy, Coaching and all other wellness services is best experienced in an atmosphere of trust. Thus, all services are strictly confidential and may not be revealed to anyone without your written permission, except where disclosure is required by law. Legal exceptions to confidentiality are in place to protect your safety and the safety of others. This includes when there is reasonable suspicion of child or elder abuse/neglect and where a client presents a danger to self or to others or if it’s subpoenaed by court.
What if I need to cancel or change my appointment?
When you schedule a session, that time is reserved solely for you. For this reason, we require 48 hours notice of cancellation or you will be charged the full fee for the session.
What happens if I see my therapist or practitioner in public?
In the event that your practitioner sees you in public, they will be discreet and will maintain your confidentiality. Practitioners will follow your lead, so it is your choice to acknowledge the encounter or not.
How is Coaching different than Therapy?
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Coaching is more focused on your future goals personally or in your relationship.
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Coaches do not diagnose mental illness.
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Coaches can work nationally and internationally.
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Most coaching is virtual.
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Coaches do not work directly with trauma.
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Coaching is about taking action towards specific goals.
Our therapists only do Psychotherapy with clients who reside in Alberta, Canada
Do you offer virtual/online sessions?
Yes! We offer virtual therapy through secure video conferencing and are in compliance with the Personal Health Information Protection Act (PHIPA). You will be provided with an emailed virtual link 30 minutes prior to your session start time. Some practitioners offer in-person sessions.
What if the Therapist or Practitioner isn’t a good match for me?
If you do not feel like the therapist or practitioners the right person to help you with your needs, please contact us directly and we can refer you to another therapist at the practice or outside of the practice, we want you to find the best therapist and/or practitioner to support you!
What can I expect at the first appointment in Psychotherapy?
The first appointment is a chance for your therapist or counsellor to get to know you and your presenting issues better. We call the first session “intake assessment session”, this means your therapist will ask you a variety of questions to gain a better understanding of how they can help you and what kind of treatment plan would be best for your individual journey. You may also discuss goals for your therapy journey in this session. Please don’t hesitate to ask your therapist any questions about your treatment plan at any point in time. Therapy is a very collaborative process!
What do Couples Therapy Sessions look like?
The initial session will last 3 hours in order to properly assess what's truly happening in the relationship and provide direction and clarity. Couples leave the initial session understanding each other on a deeper level and feeling clearer direction and vision in their relationship. We'll also discuss how often we should meet based on the crisis level in your relationship and your therapist will explain how they will assist you in steering your relationships to a better place. Subsequent couples therapy sessions will be 1-2 hours long.